Last year we changed the way name changes occured. We’re going to continue making more ammendments to the way we allow name changes to further help protect customers from online fraud. We are happy to report that anyone who followed our instructions to the letter did not get scammed, the only people who did get caught in ticket reselling scams were those who ignored all of our information about buying tickets.
This years name change process is as follows; tickets will not be allowed to be name changed until December, tickets will only be able to be name changed via Triniq or Tixel, the ONLY place you can buy or sell a second ticket is Tixel once the name change window is open. All name changes will incur a small admin fee.
Unfortunately we are also forced to make the following new rule for ticket holders: All tickets must have the actual name of the person entering, you can no longer arrive to gate with 2 tickets under your name and let your friend in using your name, meaning your friend must have their name on a ticket in order to gain entry.
JOIN THE TICKET NAME CHANGE & TICKET RESELLING WAITING LIST
If you do need to name change or resell a ticket that you own then please join the waiting list below and we will get in contact once name changes, tixel and ticket reselling becomes available.
HOW TO AVOID GETTING SCAMMED BY FAKE TICKET SELLERS
We’d like to take a quick moment to advise you about how you can ensure that you don’t become a victim of fake tickets or ticket scams. This is advice ensures that you aren’t disappointed when you arrive to the gate.
If you arrive to Esoteric with a non valid ticket, you will be asked to leave and drive back home because we will be at full capacity. Over the past 3 years there has been no tickets for sale at the gate and there are unfortunately NO EXCEPTIONS because we strictly adhere to our permit conditions and capacity limits.
First and foremost. The 110% method of getting a valid ticket is by purchasing online directly at Triniq, any other method of obtaining a valid ticket excluding directly via Tixel is risky.
Do not buy from someone offering to sell tickets online, not facebook, not instagram, not ebay, not anywhere other than Triniq or Tixel. We don’t like giving bad news when customers don’t follow these instructions so please take this very seriously.
There are all kinds of scamming attempts that range from scammers making up their own fake tickets to pretending to act on behalf of official ticket swapping companies such as Tixel & TicketSwap (TicketSwap is not an official Esoteric ticket reselling service) or even scammers just grabbing the money and running with no proof of tickets whatsoever. .
We have partnered with Tixel to create a safe marketplace to swap tickets. Please only buy tickets via Tixel to avoid dodgy sellers and never transfer money to anyone via a bank transfer as these are likely scammers.