From ESO23, the way tickets are resold, name changed and transferred changed.
You can no longer sell tickets via Tixel for Esoteric events, instead transfers, resale & name changes are all managed within the official ticket outlet Triniq. After the first year of using the new resale system a few tweaks were made to suit everyone’s situation, you’re now able to set the price you would like to sell at (face value or less) and also buyers can visit the resale marketplace page to find unwanted tickets up for sale.
First you need to decide whether you need a Ticket Transfer (aka Resale) OR a Name Change;
Option 1: Ticket Transfer/Resale – This is the recommended option for transfering tickets, if you don’t know the person who is buying/selling the ticket then this is the option you must request. Even if you know the person well, it’s ideal to a transfer/resale instead because it transfers the ownership of the ticket so that you can always manage your own tickets as any time.
Option 2: Name Change – This option is only for if you own the ticket and you decide to bring a different friend, the ownership stays with the original ticket purchaser and only they can manage or change tickets regardless of the situation.
TICKET TRANSFERS (RECOMMENDED)
Log in to your tickets dashboard on Triniq at triniq.com/profile and under the ticket you are looking to resell / transfer ownership, tap the settings cog button and then choose ‘Transfer Ticket”.
Read the details on how it works and once you agree click the “Proceed” button.
Pay the small non-refundable admin fee to activate your ticket for resale / trasnfer.
After you have paid you will be given a link that you then can share with people to buy the new ticket.
Once the ticket is sold, the price of the ticket less the booking fee will be paid back to your credit card that you purchased with originally within around 5-10 busienss days. (No more waiting till after the event to get paid out… YAY!!!)
Important Notes: Your ticket will remain valid until it is sold or scanned in at the gate. Once your ticket is sold it will disapear from your dashboard and you will not be able to reverse this. If you decide later you don’t want to sell your ticket you can log in to the ticket dashboard and use the settings button to deactivate your resale link to take it off resale, then reactivate it again the same way without paying another admin fee.
NAME CHANGES
Log in to your tickets dashboard on Triniq at triniq.com/profile and under the ticket you are looking to resell / transfer ownership, tap the settings cog button and then choose ‘Change Name”.
Change the name to what you want the new ticket to be and click “Confirm” button.
Pay the small non-refundable admin fee to change the name.
Download and send it to the new person named on the ticket.
Important Notes: The original purchaser can name change that ticket again, so if you have a ticket that’s only name changed, the original purchaser can change it again whenever they want which would leave you with a void ticket. This is why Ticket Transfers / Resale is a much safer and recommended option, you should only use Name Changes if you completely trust that person to manage your ticket.